Below a certain size, employing IT staff does not add up. Above a certain complexity, doing it yourself stops being realistic. Outsourcing exists for the wide gap in between, where you need the range of skills a team has without the cost of employing one.
IT LogicPro has run outsourced and managed IT for Cypriot and international businesses since 2013, from offices in Nicosia, Limassol and Larnaca. Everything from a handful of users to organisations running their own datacenters.
What you get
A helpdesk your staff can reach
Somewhere to report the printer, the password and the spreadsheet that will not open, staffed by people who already know your systems rather than reading them off a script.
Starters and leavers handled
Accounts, mailboxes, licences and equipment set up before someone begins, and properly closed off the day they leave. The leaving half is the one that gets forgotten, and it is the one that matters.
Microsoft 365 administration
Tenant settings, mailboxes, shared drives, permissions and licence counts, managed as part of the service instead of being quoted for every time something changes.
Equipment, warranties and renewals
A record of what you own, when the warranty ends and when support lapses, so replacements are budgeted rather than discovered.
Working alongside your own IT person
If you already have someone internal, we cover the specialisms, the holidays and the out-of-depth moments, rather than replacing them.
One supplier for all of it
Network, servers, security, hosting and telephony under one agreement. When something breaks, nobody gets to say it is the other supplier’s fault.
How taking over works
- We find out what you have.Machines, servers, licences, suppliers and contracts. A proper handover list, which most businesses have never had written down.
- We agree what is covered.What sits inside the monthly fee and what would be quoted separately, written plainly enough that there are no arguments later.
- We take over.Monitoring in place, documentation built, and your staff told how to reach us. Usually over a couple of weeks rather than a single day.
- We run it day to day.Support for users, patching and monitoring in the background, and the small fixes that stop small problems accumulating.
- We meet to review.What broke, what it cost, what is ageing, and what is worth doing next year. Not a sales meeting.
Why work with IT LogicPro
Depth across the whole stack
CompTIA, Microsoft, VMware, Cisco, Juniper, 3CX, HP and Certified Ethical Hacker. Enough breadth that you are not sent elsewhere for the awkward parts.
Local, with three offices
Nicosia, Limassol and Larnaca. Remote support handles most things; some problems need somebody standing next to the equipment.
Since 2013
Long enough that we have inherited plenty of other people’s setups and know how to take one over without breaking it.
A fee you can budget for
A monthly agreement rather than an invoice every time something goes wrong, which also means we have an interest in things not going wrong.
Common questions
What does outsourced IT actually include?
Day-to-day support for your staff, monitoring and maintenance of your systems, and administration of accounts and licences. The exact boundary is agreed in writing before we start, and there is more detail on our fully managed IT page.
Do we have to move everything to you at once?
No. Taking over in stages is common, particularly where an existing supplier is being wound down or an internal person is retiring.
What happens if we already have an IT person?
Then you have an advantage. Internal knowledge of the business plus outside specialist depth generally works better than either alone.
Is there a service level agreement?
Yes, agreed with you rather than imposed. Response commitments depend on what you need and what you are willing to pay for, so see our service level agreements page.
What does it cost?
It depends on the number of users, sites and servers, so we do not publish a rate. You get a written proposal with the monthly figure stated clearly.
Talk to us about outsourcing your IT
Tell us how many people you have and what is currently causing trouble. We will tell you what taking it on would involve.
Nicosia +357 22 356 840 · Limassol +357 25 030 261 · Larnaca +357 24 030 269 · info@itlogicpro.net