Remote support handles most problems, and it handles them quickly. But some faults are physical, and no amount of remote access will reseat a cable, replace a failed drive or find the switch somebody unplugged to charge a phone.
IT LogicPro has provided onsite support to Cypriot businesses since 2013, with engineers working from Nicosia, Limassol and Larnaca. Installations, cabling, repairs, upgrades, office moves and scheduled maintenance visits.
What we come out for
When remote support is not enough
Most faults are fixed over a remote session. Some are a failed drive, a dead switch or a cable somebody unplugged to charge a phone, and no amount of remote access fixes those.
Office moves and fit-outs
Moving premises is where IT quietly decides whether your first week in the new office works. Cabling, cabinets, connectivity and the sequence things have to happen in.
New equipment, set up properly
Machines, printers, access points and phones configured, joined to your systems and working before they are handed to the person using them.
Scheduled visits
A regular day on site for the jobs that accumulate, so small tasks get done rather than queuing until one of them becomes urgent.
Hands for projects
Server swaps, rollouts, migrations and anything else that needs several people physically present for a weekend rather than one person at a keyboard.
Across Cyprus
Engineers working from Nicosia, Limassol and Larnaca, which keeps travel time short enough that an onsite visit is a practical answer rather than a last resort.
How a visit works
- You tell us what is wrong.By phone or email. If it can be solved remotely we will try that first, because it is faster for you.
- We agree when somebody comes.Scheduled for planned work, or as soon as we can get there when something is stopping people working.
- We arrive prepared.With the documentation of your site, the likely spares, and knowledge of how your systems are put together.
- We fix it and write it down.So the next person who attends, including a different engineer, is not starting from nothing.
- We follow up on the cause.A recurring fault usually has an underlying reason. Fixing the same thing three times is not a service.
Why work with IT LogicPro
Three offices, one country
Nicosia, Limassol and Larnaca. Wherever you are in Cyprus, somebody is closer than a day away.
The engineer knows your setup
Onsite visits come from the same team that supports you remotely, so nobody arrives asking what your server is called.
Certified across the equipment
CompTIA, Microsoft, VMware, Cisco, Juniper, 3CX and HP. Networks, servers, workstations and phone systems are all in scope for the same visit.
Since 2013
Long enough to have seen most of the ways an office can go wrong, including the ones nobody admits to.
Common questions
How quickly can somebody come out?
It depends on where you are and what the agreement says. Response times are set with you rather than advertised, because a promise the same for every client is a promise nobody is measuring.
Do you cover the whole island?
We work across Cyprus from offices in Nicosia, Limassol and Larnaca.
Can we use onsite support without a monthly contract?
Yes, though clients on an agreement get scheduled visits and priority. Ad-hoc visits are quoted per job.
Do you do cabling and infrastructure work?
Yes, including structured cabling, cabinets and the physical side of a new office. There is more on our cabling and infrastructure page.
Can you handle phone systems as well?
Yes. We are 3CX certified and telephony is part of what an engineer can deal with on the same visit.
Cabling and Infrastructure
Structured cabling, cabinets and containment done tidily, labelled and documented, so the next fault takes minutes to trace instead of an afternoon.
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Installations
Machines, printers, access points and phones delivered configured and working, not left in boxes for somebody to puzzle over.
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Maintenance
Scheduled visits for the jobs that pile up, so small tasks get cleared before one of them turns into an urgent one.
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Repairs & Upgrades
Diagnosing faults properly before replacing parts, and upgrading machines that have life left in them rather than buying new ones.
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Telephony
3CX phone systems installed and supported, on site or hosted, including the handsets, the numbers and the move from your old provider.
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Need somebody on site?
Tell us where you are and what has happened. We will tell you whether it needs a visit or whether we can sort it from here.
Nicosia +357 22 356 840 · Limassol +357 25 030 261 · Larnaca +357 24 030 269 · info@itlogicpro.net